The Princess Royal Training Award recipients

rebecca carpenter

Rebecca Carpenter

Managing Consultant, Boost Awards

Businesses being royally rewarded for using impactful training to address challenges and remain relevant

The past two years have been challenging in lots of different ways for us all and many businesses have had to reskill, refocus or adapt working practices in order to survive. Sectors that have been particularly hard hit by the pandemic – such as the hospitality sector – now face fresh challenges with many businesses struggling to recruit and retain staff. The focus on training becomes more important than ever to ensure that people have the right skills to effectively deliver their roles, but also as a means of showing that businesses are prepared to invest and upskill their employees; this can be an important differentiator for a business when trying to attract and recruit employees.

Last year the Princess Royal Training Awards received many applications from organisations which had adapted working practices and this had a knock-on-effect on how they were delivering their L&D agendas. Many businesses moved to remote working and thus training programmes moved online. A number of applicants in 2021 focused on sharing how they had adapted content and delivery to ensure that trainees still received the same experience and learning as they would from attending a programme in person. Some applications focused on how organisations are using training to ensure their long-term survival by recruiting more apprentices or through re-skilling existing employees across different areas of the business. Whatever the focus of the application, as long the applicant could show the positive impact that their training was having back on their businesses and their people, they were eligible to apply for an award.

In 2021, the sixth year for the Princess Royal Training Awards, 46 businesses received an award. Large national employers including Barclays, HMRC and Sky UK, through to smaller organisations such as local radio station Diverse FM and children’s charity The Mulberry Bush, were among these recipients. Lloyds Banking Group and Medical Defence Union each received two awards for two different workplace programmes.  

Princess Royal Training Awards Winners

“Previous recipients of a Princess Royal Training Award have reported clear positive impacts on their business, with 82% saying it has improved recruitment and retention and 62% reporting increased investments into training programmes. This will be paramount when it comes to helping businesses recover post-Covid, closing sector skills gaps and promoting a culture of skills development.” 

Educating through community engagement

One 2021 recipient, the Nottingham-based Mojatu Foundation, is using training to transform local communities and educate them about the dangers of Female Genital Mutilation. Using community engagement activities and working closely with community-based volunteers, including multi-faith leaders and youth ambassadors, Mojatu has successfully raised awareness of FGM, forced marriage and modern slavery. It works in particular by supporting disadvantaged and vulnerable people, and with an emphasis on empowering women and girls to help them to feel respected, valued and supported.

Using training to address skills shortages

Several of last year’s Princess Royal Training Awards recipients have innovatively used training as a way of addressing skills shortages and skills gaps in their sector. In response to national skills shortages and increased pressure on the healthcare sector throughout the pandemic, Caring Homes created an in-house programme to train overseas recruits to become nurses. As well as securing a valuable workforce, Caring Homes has created a culture of inclusivity, fully supporting international trainees to pass the required exam whilst offering wider pastoral support. Pass rates for 2020-21 have increased by 11% compared to previous years. 

Increased focus on mental health and wellbeing programmes

Supporting mental health featured in a number of 2021 applications and it is clear that much more is being done in this area for the benefit of employees, clients and organisations overall.

2021 recipient Barclays Bank applied with a programme training its employees to respond sympathetically to its vulnerable customer base, which had increased due to the impact of the pandemic. The bank recognised the need to upskill key customer-facing staff dealing with challenging and emotive customer issues. Robust partnerships with charities were formed both in the design of training interventions and content, and in links to accept referrals from charities including Mind, Macmillan and The Samaritans. Call agents received close support and learned techniques ‘to leave callers in a better place’ on completion of calls. In all cases when an agent handles a particularly distressing call they are encouraged to take whatever time out they need to recover before taking on another call.

 

mpct princess royal training awards winners

The pandemic has resulted in a significant increase in the importance of mental health and wellbeing programmes, and it is important that the employers demonstrating excellence in these areas gain recognition.

Training provider MPCT Ltd demonstrated the impact that can be achieved from a 4-hour investment in well-designed training, and successfully achieved the award standard in 2021. It wanted to address feedback from its regional managers which identified that 98% didn’t feel confident to successfully handle a wellbeing conversation. The training it implemented to address this was seen as an important part of the solution, acting as a catalyst for a significant culture change within the company and which continues to show benefits. All managers report feeling more confident and are using their skills to prevent situations with vulnerable staff from escalating, but above all, mental health is now a subject that can be openly discussed within the organisation.

Impact back on the business

Previous recipients of a Princess Royal Training Award have reported clear positive impacts on their business, with 82% saying it has improved recruitment and retention and 62% reporting increased investments into training programmes. This will be paramount when it comes to helping businesses recover post-Covid, closing sector skills gaps and promoting a culture of skills development.

An active and engaged alumni

And it doesn’t end there. Once you receive an award the journey continues and you are invited to join the active Alumni network of over 200 organisations and 500 individuals. Alumni members are invited to attend and speak at industry events or participate in research and many go on to collaborate on projects with other Alumni organisations who are also putting training front and centre of their organisations.

If you put training at the heart of your business, why not consider applying for an Award in 2022? The Princess Royal Training Awards are evidence-based, completely free to enter and are open for applications until 31st March 2022. For more information visit: https://www.princessroyaltrainingawards.com/

Free, virtual support workshops are taking place in February and March where you can get lots more information and support on the application process.

Find out more and register today at The Princess Royal Training Awards website.

I wish you the best of luck with your entry and look forward to seeing your organisation amongst the 2022 recipients. 

Becki

Useful links:
The Princess Royal Training Awards website https://www.princessroyaltrainingawards.com/
Details for the workshops and webinars https://www.princessroyaltrainingawards.com/help-and-support/#workshops
Boost’s guide to entering in 2022 https://awards-list.co.uk/princess-royal-training-awards/
Alumni network https://www.princessroyaltrainingawards.com/alumni/

Recipients 2021 https://www.princessroyaltrainingawards.com/2021-recipients/
Boost’s award writing services https://boost-awards.co.uk/

The Princess Royal Training Award recipients

rebecca carpenter

Rebecca Carpenter

Managing Consultant, Boost Awards

Businesses being royally rewarded for using impactful training to address challenges and remain relevant

The past two years have been challenging in lots of different ways for us all and many businesses have had to reskill, refocus or adapt working practices in order to survive. Sectors that have been particularly hard hit by the pandemic – such as the hospitality sector – now face fresh challenges with many businesses struggling to recruit and retain staff. The focus on training becomes more important than ever to ensure that people have the right skills to effectively deliver their roles, but also as a means of showing that businesses are prepared to invest and upskill their employees; this can be an important differentiator for a business when trying to attract and recruit employees.

Last year the Princess Royal Training Awards received many applications from organisations which had adapted working practices and this had a knock-on-effect on how they were delivering their L&D agendas. Many businesses moved to remote working and thus training programmes moved online. A number of applicants in 2021 focused on sharing how they had adapted content and delivery to ensure that trainees still received the same experience and learning as they would from attending a programme in person. Some applications focused on how organisations are using training to ensure their long-term survival by recruiting more apprentices or through re-skilling existing employees across different areas of the business. Whatever the focus of the application, as long the applicant could show the positive impact that their training was having back on their businesses and their people, they were eligible to apply for an award.

In 2021, the sixth year for the Princess Royal Training Awards, 46 businesses received an award. Large national employers including Barclays, HMRC and Sky UK, through to smaller organisations such as local radio station Diverse FM and children’s charity The Mulberry Bush, were among these recipients. Lloyds Banking Group and Medical Defence Union each received two awards for two different workplace programmes.  

Princess Royal Training Awards Winners

“Previous recipients of a Princess Royal Training Award have reported clear positive impacts on their business, with 82% saying it has improved recruitment and retention and 62% reporting increased investments into training programmes. This will be paramount when it comes to helping businesses recover post-Covid, closing sector skills gaps and promoting a culture of skills development.”

 

Educating through community engagement

One 2021 recipient, the Nottingham-based Mojatu Foundation, is using training to transform local communities and educate them about the dangers of Female Genital Mutilation. Using community engagement activities and working closely with community-based volunteers, including multi-faith leaders and youth ambassadors, Mojatu has successfully raised awareness of FGM, forced marriage and modern slavery. It works in particular by supporting disadvantaged and vulnerable people, with an emphasis on empowering women and girls to help them to feel respected, valued and supported.

Using training to address skills shortages

Several of this year’s Princess Royal Training Awards recipients have innovatively used training as a way of addressing skills shortages and skills gaps in their sector. In response to national skills shortages and increased pressure on the healthcare sector throughout the pandemic, Caring Homes created an in-house programme to train overseas recruits to become nurses. As well as securing a valuable workforce, Caring Homes has created a culture of inclusivity, fully supporting international trainees to pass the required exam whilst offering wider pastoral support. Pass rates for 2020-21 have increased by 11% compared to previous years. 

Increased focus on mental health and wellbeing programmes

Supporting mental health featured in a number of 2021 applications and it is clear that much is being done in this area for the benefit of employees, clients and organisations overall.

2021 recipient Barclays Bank applied with a programme training its employees to respond sympathetically to its vulnerable customer base, which had increased due to the impact of the pandemic. The bank recognised the need to upskill key customer-facing staff dealing with challenging and emotive customer issues. Robust partnerships with charities were formed both in the design of training interventions and content, and in links to accept referrals from charities including Mind, Macmillan and The Samaritans. Call agents received close support and learned techniques ‘to leave callers in a better place’ on completion of calls. In all cases when an agent handles a particularly distressing call they are encouraged to take whatever time out they need to recover before taking on another call.

 

mpct princess royal training awards winners

The pandemic has resulted in a significant increase in the importance of mental health and wellbeing programmes, and it is important that the employers demonstrating excellence in these areas gain recognition.

Training provider MPCT Ltd demonstrated the impact that can be achieved from a 4-hour investment in well-designed training and successfully achieved the award standard in 2021. It wanted to address feedback from its regional managers which identified that 98% didn’t feel confident to successfully handle a wellbeing conversation. The training it implemented to address this was seen as an important part of the solution, acting as a catalyst for a significant culture change within the company and which continues to show benefits. All managers report feeling more confident and are using their skills to prevent situations with vulnerable staff from escalating, but above all, mental health is now a subject that can be openly discussed within the organisation.

Impact back on the business

Previous recipients of a Princess Royal Training Award have reported clear positive impacts on their business, with 82% saying it has improved recruitment and retention and 62% reporting increased investments into training programmes. This will be paramount when it comes to helping businesses recover post-Covid, closing sector skills gaps and promoting a culture of skills development.

An active and engaged alumni

And it doesn’t end there. Once you receive an award the journey continues and you are invited to join the active Alumni network of over 200 organisations and 500 individuals. Alumni members are invited to attend and speak at industry events or participate in research and many go on to collaborate on projects with other Alumni organisations who are also putting training front and centre of their organisations.

If you put training at the heart of your business, why not consider applying for an Award in 2022? The Princess Royal Training Awards are evidence-based, completely free to enter and are open for applications until 31st March 2022. For more information visit: https://www.princessroyaltrainingawards.com/

Free, virtual support workshops are taking place in February and March where you can get lots more information and support on the application process.

Find out more and register today at The Princess Royal Training Awards website.

I wish you the best of luck with your entry and look forward to seeing your organisation amongst the 2022 recipients. 

Becki

Useful links:
The Princess Royal Training Awards website https://www.princessroyaltrainingawards.com/
Details for the workshops and webinars https://www.princessroyaltrainingawards.com/help-and-support/#workshops
Boost’s guide to entering in 2022 https://awards-list.co.uk/princess-royal-training-awards/
Alumni network https://www.princessroyaltrainingawards.com/alumni/

Recipients 2021 https://www.princessroyaltrainingawards.com/2021-recipients/
Boost’s award writing services https://boost-awards.co.uk/

boost award entry writers

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