COVID-19 UPDATE – We are operating as usual helping clients to win awards. With deadline & event dates changing frequently our team is striving to keep this site as accurate as possible, but please always check the external awards websites for the latest info.

Which are the best customer service awards to enter?

alex coxon

Alex Coxon

Principal Consultant, Boost Awards

Looking to enter customer service awards? 

Whenever we run an awards strategy exercise for a client, it is clear – in almost all circumstances – that the audience they want to impress the most is customers, both current and potential.

This applies regardless of whether the client in question operates in the private, public or third sector. Whatever their remit, they want their award win(s) to serve as proof that they “provide a better customer experience” than their competitors or peers.

After all, you could say “we offer a superior service” in your marketing literature until you’re blue in the face. But why should anyone believe your marketing speak over similar statements made by other organisations?

Ultimately, the right award will add credibility and vital third-party endorsement to this sort of claim. Indeed, our research goes so far as to show that 75-82% of buyers are influenced by awards, with recognition helping you win and return customers more cost effectively than any other marketing investment – just so long as you win at least one. (Please contact us after reading this article to learn how Boost can help.)

So, which customer service awards are best for your company?

Four types of award to consider

1. Industry awards – customer service categories

Your first port of call should always be the “best customer service” and “provider of the year” categories within your own industry awards. Winning these requires a compelling story: one that clearly positions your achievements against those of your competitors.

Most industry award programmes offer categories such as this – particularly in business service sectors like training, benefits, accounting, IT and mobile technology, and in highly price-focused/consumer-facing sectors such as retail, banking and insurance.

2. Generic customer service awards and customer experience awards

Your second port of call should be the handful of dedicated customer service/experience award programmes currently on the market. Key ones to consider include:

The ICS UK Customer Satisfaction Awards

Region: UK

Anticipated deadline: 19th October 2020

Website: https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/

This scheme is run by the Institute of Customer Service, so is instantly credible. This year, there are 15 categories covering everything from Best Use of Customer Insight to Best Application of Technology. Headline honours include a Customer Focus Award for SMEs and another for large enterprises. However, be mindful that the judges for this programme are as interested in strategy and planning as they are in quantitative evidence of success. So be prepared to demonstrate this in your written submission. They remain free to enter. 

customer service awards

“Our research goes so far as to show that 75-82% of buyers are influenced by awards, with recognition helping you win and return customers more cost effectively than any other marketing investment – just so long as you win at least one” 

The Stevie Awards for Sales & Customer Service

Both credible and winnable (our win rate is nearly 100% here), these awards require a short essay of 650 words and some supporting material – but, unlike other programmes, you are not required to make a presentation to the judges. There are over 140 categories to choose from, and each offers a gold, silver and potentially multiple bronze awards. Although you might have to travel to America to receive your award, you are at least told in advance whether you’ve won or not, and attendance isn’t compulsory.

Region: International  Ι  Deadline: 9th January 2020  Ι  Website: https://stevieawards.com/sales

The UK Customer Experience Awards

A popular scheme thanks to its name, this programme bestows awards based on a two-stage judging process; half of the marks are conferred for the written entry, with the other half based on a face-to-face presentation on the same day as the awards event. Due to the current Covid-19 pandemic, both elements have moved online in a slick transition, reflecting how well the organisers run these awards. Boost consultants were judging and exhibiting at the previous physical events, so please read our comprehensive guide to entering them.

Region: UK  Ι  Deadline: 19th June 2020  Ι  Website:  https://c-x-a.co.uk/

The International Engage Awards

Originally UK-only, but now expanded to accept global entries, The International Engage Awards are both well-established and fairly unique, as the only customer and employee engagement awards programme. Last year saw Financial Services and Retail sectors as the big winners, so if you have achieved great things with your engagement initiatives, then the Engage Awards are well worth considering. This year sees 24 categories spanning every aspect of engagement.    

Region: International  Ι  Deadline: 13th July 2020  Ι  Website:  https://engageawards.co.uk/

3. Contact centre awards

It is less common for businesses – even those with contact centres – to prioritise a contact centre award programme over one focused on customer service. However, they should seriously consider these as an opportunity to impress both customers and investors – especially as many programmes include industry-specific categories. Options include:

The European Contact Centre and Customer Service Awards (ECCCSAs)

This programme might have changed hands a few times since Boost was founded in 2006, but it’s still regarded as one of the most important schemes in the contact centre calendar. The 31 categories are grouped under six themes – including operational effectiveness, customer experience and employee experience – and there is a robust, two-stage entry process requiring both a written entry and face-to-face presentation. Due to the current pandemic, the organisers are saying virtual judging will take place in the autumn and will remain robust and rewarding. Boost can assist with both of these, making the process a lot less arduous. There are also six new categories for 2020 that focus on ‘going above and beyond during the coronavirus outbreak’ which we expect to be highly sought-after. 

Region: Europe  Ι  Deadline: 28th August 2020  Ι  Website: https://www.ecccsa.com/

customer service awards

“Contact Centre awards are an ideal opportunity to impress both customers and investors – especially as many programmes include industry-specific categories”

The CCA Excellence Awards (Customer Contact Association)

Also highly regarded within the contact centre sector, this peer-judged award programme features 16 categories, nearly half of which are dedicated to individuals or industry-specific teams (with sectors including financial services and outsourcing). Again, there are two phases involved in this programme. However, the second-stage involves a verification call rather than a site visit, which may be more appealing for time-stretched entrants and will be unaffected by the current pandemic.

Region: UK  Ι  Deadline:  prev 26th June 2020, but moved to 30th October due to pandemic  Ι  Website: https://www.cca-global.com/content/awards-recognition/

The UK National Contact Centre Awards

The longest-established award programme in the UK contact centre industry, this scheme is split into three areas (individual, team and organisation). Individual recognition is the primary focus, with 11 categories on offer. There are also five team awards and six organisational ones – with topics including Most Positive Impact on the Community and Most Effective Health and Wellbeing Programme. Please note the ceremony has moved from May to 21st Sept 2020 due to the pandemic.

Region: UK  Ι  Deadline: 21st February 2020  Ι  Website: https://www.ukcontactcentreawards.co.uk/

The Forum Awards (Previously The Customer Contact Innovation Awards)

Arguably the UK contact centre programme with the most robust entry process – including a written submission, follow-up verification calls, and a day-long site visit – this scheme, run by industry body The Forum, is unique in that it doesn’t have any set categories. Applicants are instead encouraged to enter their contact centre for a specific innovation, which could be anything from a new approach to employee engagement to the successful implementation of a particular piece of technology. Those with the most compelling stories are honoured with an award whose title is determined by the innovation in question.

Region: UK & Republic of Ireland  Ι  Deadline: 10th January 2020  Ι  Website: https://theforum.social/events/awards

The ContactCenterWorld Top Ranking Performers Awards

With over 30 categories spread across six sub-programmes (including individual, strategic and customer service awards), this international scheme has a variety of deadlines dependent on the region people are entering from. Finalists are expected to attend a regional conference within the first half of the year, during which some will be expected to present (others not). Successful applicants at this stage are then entered into the global programme, with awards conferred during an international conference that’s held every November.

Region: International  Ι  Deadline: 31st January 2020 EMEA, Americas & Asia Pacific)

Website: https://www.contactcenterworld.com/worldawards/

4. Generic business awards – customer service categories

If your customer service is outstanding, not only within your own sector but also when judged alongside other industries, then you might consider the “best customer service” categories of a generic business awards scheme. As with generic customer service awards, it’s worth remembering that the judges might not know your industry and may struggle to “get” why your story is exceptional. The key, therefore, is to help them understand it.

The National Business Awards

Arguably the most prestigious general business awards scheme in the UK, winning the Customer Focus award would undoubtedly bring considerable recognition to your company. But with prestige comes competition – not only must your achievements be truly exceptional, your entry must be too. 

Region: UK  Ι  Deadline: 26th June 2020  Ι  Website: https://www.nationalbusinessawards.co.uk/ 

The Chamber Business Awards

Organised by The British Chambers of Commerce, the long-running Chamber Business Awards operate on a regional and national basis. Regional events are held throughout the year before winners go on to compete for the national award (and the flagship ‘Business of the Year’ accolade) in November at Tobacco Dock, London. The category of interest here is the Customer Commitment Award – as you will see from previous winners this is highly competitive, but has still been won by smaller startups alongside larger well-known companies. Please note the tough decision has been made to cancel the Chamber Business Awards in 2020 due to the Covid-19 pandemic. They will be returning in 2021.

Region: UK  Ι  Deadline: Usually mid June – returning in 2021  Ι  Website: https://www.britishchambers.org.uk/events/chamber-awards 

The UK Business Awards (The Dons)

These general business awards, while less well-established than those above, are popular and winnable, and have a number of options you might consider entering such as ‘Customer Centric Organisation’ or maybe ‘Team of the Year’. Due to the pandemic they have decided to move everything, including the second stage presentations, to an online experience. Read our comprehensive guide to entering them in 2020.  

Region: UK  Ι  Deadline: 15th May 2020  Ι  Website: https://ukbizawards.com/ 

The International Business Awards (The International Stevies)

Wouldn’t it be great to say ‘We won an international award for outstanding customer service’? These awards are global and US-based, but with a single-stage entry and over 140 categories, they are definitely both credible and winnable. Don’t worry, attendance at the ceremony is optional! With a huge choice of categories, you may wish to consider the Customer Service Department of the Year, Team of the Year or Executive of the Year as options. We have a comprehensive guide to entering them.    

Region: International  Ι  Deadline: 28th July 2020  Ι  Website: https://stevieawards.com/iba

Regional contact centre awards

While perhaps not suitable or relevant to everyone, I thought it remiss to not briefly mention some of the well-established regional contact centre/customer service awards that are available.  

North East Contact Centre Awards

This very well established scheme, now in their 17th year, recognises individuals, teams and organisations demonstrating excellence in the North East of England.    

Region: North East England  Ι  Deadline: 31st July 2020  Ι  Website: https://www.necca.co.uk/

Welsh Contact Centre Awards

Claiming to be the biggest regional event in the contact centre industry, these awards, run by the Welsh Contact Centre Forum and held in March each year, were unfortunately postponed due to the pandemic. Finalists have been announced for 2020, but we are awaiting further announcements from the organisers as to how they will proceed.       

Region: Wales  Ι  Anticipated deadline: 6th November (based on last year)  Ι  Website: http://www.welshcontactcentreawards.co.uk/Home/

Northern Contact Centre Awards

Previously focussed just on the North West of England, 2020 sees these awards expand their scope to encompass the entire northern region. They are also introducing five new COVID-19 resilience categories to recognise the wonderful work that has been carried out during the crisis.      

Region: The North of England  Ι  Deadline: 21st August 2020  Ι  Website: https://callnorthwest.org.uk/awards-launch/

Next steps?

Do any of these make you think “That’s us” or “We could win that”? If so, then I recommend you let us help with the creation of your written submission. We’ve been helping businesses enter Customer Service Awards since 2006 and are more experienced than any other agency in the world when it comes to these awards. Details of our award entry writing services can be found here.

I have personally helped companies enter and win many of the awards outlined above, and have many years of experience in the customer contact sector. I would be happy to give you a call to help you double check your chances of success and explain our pricing options. You can contact Boost via our contact form or email me directly via alex.coxon@boost-awards.co.uk

I look forward to hearing from you.

Alex.

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 1,400 credible business awards, including most of the customer service award schemes listed. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

 

(C) This article was written by Alex Coxon and is the intellectual property of award entry consultants Boost Awards

boost award entry writers

Awards List

Please take a look on our UK Awards List and International Awards List websites where you can find many more customer service awards and awards for contact centres (among more than 4,000 other awards covering all areas of business).

uk awards list

Which are the best customer service awards to enter?

alex coxon

Alex Coxon

Principal Consultant, Boost

Looking to enter customer service awards? 

Whenever we run an awards strategy exercise for a client, it is clear – in almost all circumstances – that the audience they want to impress the most is customers, both current and potential.

This applies regardless of whether the client in question operates in the private, public or third sector. Whatever their remit, they want their award win(s) to serve as proof that they “provide a better customer experience” than their competitors or peers.

After all, you could say “we offer a superior service” in your marketing literature until you’re blue in the face. But why should anyone believe your marketing speak over similar statements made by other organisations?

Ultimately, the right award will add credibility and vital third-party endorsement to this sort of claim. Indeed, our research goes so far as to show that 75-82% of buyers are influenced by awards, with recognition helping you win and return customers more cost effectively than any other marketing investment – just so long as you win at least one. (Please contact us after reading this article to learn how Boost can help.)

So, which customer service awards are best for your company?

Four types of award to consider

1. Industry awards – customer service categories

Your first port of call should always be the “best customer service” and “provider of the year” categories within your own industry awards. Winning these requires a compelling story: one that clearly positions your achievements against those of your competitors.

Most industry award programmes offer categories such as this – particularly in business service sectors like training, benefits, accounting, IT and mobile technology, and in highly price-focused/consumer-facing sectors such as retail, banking and insurance.

2. Generic customer service awards and customer experience awards

Your second port of call should be the handful of dedicated customer service/experience award programmes currently on the market. Key ones to consider include:

The ICS UK Customer Satisfaction Awards

Region: UK

Anticipated deadline: 19th October 2020

Website: https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/

This scheme is run by the Institute of Customer Service, so is instantly credible. This year, there are 15 categories covering everything from Best Use of Customer Insight to Best Application of Technology. Headline honours include a Customer Focus Award for SMEs and another for large enterprises. However, be mindful that the judges for this programme are as interested in strategy and planning as they are in quantitative evidence of success. So be prepared to demonstrate this in your written submission. They remain free to enter. 

The Stevie Awards for Sales & Customer Service

Both credible and winnable (our win rate is nearly 100% here), these awards require a short essay of 650 words and some supporting material – but, unlike other programmes, you are not required to make a presentation to the judges. There are over 140 categories to choose from, and each offers a gold, silver and potentially multiple bronze awards. Although you might have to travel to America to receive your award, you are at least told in advance whether you’ve won or not, and attendance isn’t compulsory.

Region: International  Ι  Deadline: 9th January 2020  Ι  Website: https://stevieawards.com/sales

The UK Customer Experience Awards

A popular scheme thanks to its name, this programme bestows awards based on a two-stage judging process; half of the marks are conferred for the written entry, with the other half based on a face-to-face presentation on the same day as the awards event. Due to the current Covid-19 pandemic, both elements have moved online in a slick transition, reflecting how well the organisers run these awards. Boost consultants were judging and exhibiting at the previous physical events, so please read our comprehensive guide to entering them.

Region: UK  Ι  Deadline: 19th June 2020  Ι  Website:  https://c-x-a.co.uk/

The International Engage Awards

Originally UK-only, but now expanded to accept global entries, The International Engage Awards are both well-established and fairly unique, as the only customer and employee engagement awards programme. Last year saw Financial Services and Retail sectors as the big winners, so if you have achieved great things with your engagement initiatives, then the Engage Awards are well worth considering. This year sees 24 categories spanning every aspect of engagement.    

Region: International  Ι  Deadline: 13th July 2020  Ι  Website:  https://engageawards.co.uk/

3. Contact centre awards

It is less common for businesses – even those with contact centres – to prioritise a contact centre award programme over one focused on customer service. However, they should seriously consider these as an opportunity to impress both customers and investors – especially as many programmes include industry-specific categories. Options include:

The European Contact Centre and Customer Service Awards (ECCCSAs)

This programme might have changed hands a few times since Boost was founded in 2006, but it’s still regarded as one of the most important schemes in the contact centre calendar. The 31 categories are grouped under six themes – including operational effectiveness, customer experience and employee experience – and there is a robust, two-stage entry process requiring both a written entry and face-to-face presentation. Due to the current pandemic, the organisers are saying virtual judging will take place in the autumn and will remain robust and rewarding. Boost can assist with both of these, making the process a lot less arduous. There are also six new categories for 2020 that focus on ‘going above and beyond during the coronavirus outbreak’ which we expect to be highly sought-after. 

Region: Europe  Ι  Deadline: 28th August 2020  Ι  Website: https://www.ecccsa.com/

customer service awards

“Contact Centre awards are an ideal opportunity to impress both customers and investors – especially as many programmes include industry-specific categories”

The CCA Excellence Awards (Customer Contact Association)

Also highly regarded within the contact centre sector, this peer-judged award programme features 16 categories, nearly half of which are dedicated to individuals or industry-specific teams (with sectors including financial services and outsourcing). Again, there are two phases involved in this programme. However, the second-stage involves a verification call rather than a site visit, which may be more appealing for time-stretched entrants and will be unaffected by the current pandemic.

Region: UK  Ι  Deadline:  prev 26th June 2020, but moved to 30th October due to pandemic  Ι  Website: https://www.cca-global.com/content/awards-recognition/

The UK National Contact Centre Awards

The longest-established award programme in the UK contact centre industry, this scheme is split into three areas (individual, team and organisation). Individual recognition is the primary focus, with 11 categories on offer. There are also five team awards and six organisational ones – with topics including Most Positive Impact on the Community and Most Effective Health and Wellbeing Programme. Please note the ceremony has moved from May to 21st Sept 2020 due to the pandemic.

Region: UK  Ι  Deadline: 21st February 2020  Ι  Website: https://www.ukcontactcentreawards.co.uk/

The Forum Awards (Previously The Customer Contact Innovation Awards)

Arguably the UK contact centre programme with the most robust entry process – including a written submission, follow-up verification calls, and a day-long site visit – this scheme, run by industry body The Forum, is unique in that it doesn’t have any set categories. Applicants are instead encouraged to enter their contact centre for a specific innovation, which could be anything from a new approach to employee engagement to the successful implementation of a particular piece of technology. Those with the most compelling stories are honoured with an award whose title is determined by the innovation in question.

Region: UK & Republic of Ireland  Ι  Deadline: 10th January 2020  Ι  Website: https://theforum.social/events/awards

The ContactCenterWorld Top Ranking Performers Awards

With over 30 categories spread across six sub-programmes (including individual, strategic and customer service awards), this international scheme has a variety of deadlines dependent on the region people are entering from. Finalists are expected to attend a regional conference within the first half of the year, during which some will be expected to present (others not). Successful applicants at this stage are then entered into the global programme, with awards conferred during an international conference that’s held every November.

Region: International  Ι  Deadline: 31st January 2020 EMEA, Americas & Asia Pacific)

Website: https://www.contactcenterworld.com/worldawards/

4. Generic business awards – customer service categories

If your customer service is outstanding, not only within your own sector but also when judged alongside other industries, then you might consider the “best customer service” categories of a generic business awards scheme. As with generic customer service awards, it’s worth remembering that the judges might not know your industry and may struggle to “get” why your story is exceptional. The key, therefore, is to help them understand it.

The National Business Awards

Arguably the most prestigious general business awards scheme in the UK, winning the Customer Focus award would undoubtedly bring considerable recognition to your company. But with prestige comes competition – not only must your achievements be truly exceptional, your entry must be too. 

Region: UK  Ι  Deadline: 26th June 2019  Ι  Website: https://www.nationalbusinessawards.co.uk/ 

The Chamber Business Awards

Organised by The British Chambers of Commerce, the long-running Chamber Business Awards operate on a regional and national basis. Regional events are held throughout the year before winners go on to compete for the national award (and the flagship ‘Business of the Year’ accolade) in November at Tobacco Dock, London. The category of interest here is the Customer Commitment Award – as you will see from previous winners this is highly competitive, but has still been won by smaller startups alongside larger well-known companies. Please note the tough decision has been made to cancel the Chamber Business Awards in 2020 due to the Covid-19 pandemic. They will be returning in 2021.

Region: UK  Ι  Deadline: Usually mid June – returning in 2021  Ι  Website: https://www.britishchambers.org.uk/events/chamber-awards 

The UK Business Awards (The Dons)

These general business awards, while less well-established than those above, are popular and winnable, and have a number of options you might consider entering such as ‘Customer Centric Organisation’ or maybe ‘Team of the Year’. Due to the pandemic they have decided to move everything, including the second stage presentations, to an online experience. Read our comprehensive guide to entering them in 2020.  

Region: UK  Ι  Deadline: 15th May 2020  Ι  Website: https://ukbizawards.com/ 

The International Business Awards (The International Stevies)

Wouldn’t it be great to say ‘We won an international award for outstanding customer service’? These awards are global and US-based, but with a single-stage entry and over 140 categories, they are definitely both credible and winnable. Don’t worry, attendance at the ceremony is optional! With a huge choice of categories, you may wish to consider the Customer Service Department of the Year, Team of the Year or Executive of the Year as options. We have a comprehensive guide to entering them.    

Region: International  Ι  Deadline: 28th July 2020  Ι  Website: https://stevieawards.com/iba

Regional contact centre awards

While perhaps not suitable or relevant to everyone, I thought it remiss to not briefly mention some of the well-established regional contact centre/customer service awards that are available.  

North East Contact Centre Awards

This very well established scheme, now in their 17th year, recognises individuals, teams and organisations demonstrating excellence in the North East of England.    

Region: North East England  Ι  Deadline: 31st July 2020  Ι  Website: https://www.necca.co.uk/

Welsh Contact Centre Awards

Claiming to be the biggest regional event in the contact centre industry, these awards, run by the Welsh Contact Centre Forum and held in March each year, were unfortunately postponed due to the pandemic. Finalists have been announced for 2020, but we are awaiting further announcements from the organisers as to how they will proceed.       

Region: Wales  Ι  Anticipated deadline: 6th November (based on last year)  Ι  Website: http://www.welshcontactcentreawards.co.uk/Home/

Northern Contact Centre Awards

Previously focussed just on the North West of England, 2020 sees these awards expand their scope to encompass the entire northern region. They are also introducing five new COVID-19 resilience categories to recognise the wonderful work that has been carried out during the crisis.      

Region: The North of England  Ι  Deadline: 21st August 2020  Ι  Website: https://callnorthwest.org.uk/awards-launch/

Next steps?

Do any of these make you think “That’s us” or “We could win that”? If so, then I recommend you let us help with the creation of your written submission. We’ve been helping businesses enter Customer Service Awards since 2006 and are more experienced than any other agency in the world when it comes to these awards. Details of our award entry writing services can be found here.

I have personally helped companies enter and win many of the awards outlined above, and I have many years experience in the customer contact sector. I would be happy to give you a call to help you double check your chances of success and explain our pricing options. You can contact Boost via our contact form or email me directly via alex.coxon@boost-awards.co.uk

I look forward to hearing from you.

Alex.

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients, from SMEs to Multinationals, win over 1,400 credible business awards, including most of the customer service award schemes listed. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

 

(C) This article was written by Alex Coxon and is the intellectual property of award entry consultants Boost Awards

boost award entry writers

Awards List

Please take a look on our UK Awards List and International Awards List websites where you can find many more employer-related awards (among more than 4,000 other awards covering all areas of business).

Looking for awards to enter?

Sign up for our free email deadline reminders to make sure you never miss an awards deadline.

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